Returns and Refunds
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot
offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you
received it. It must also be in the original packaging.
Several types of merchandise are exempt from return. Perishable goods such as food,
flowers, newspapers or magazines cannot be returned. We also do not accept products that
are intimate or sanitary items, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Certain health and personal care items
To complete your return, we need a receipt or proof of purchase.
Please do not return the purchase to the manufacturer.
There are some situations in which only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video games, cassettes or vinyl records that have been
opened
- Any item that is not in its original condition, damaged or missing parts for reasons not attributable to our
error
- Any item returned more than 30 days after delivery
Refunds (if applicable)
Once we have received and inspected your return, we will send you an email to inform you that we have
received the returned item. We will also inform you of the approval or rejection of your
refund.
If approved, your refund will be processed and automatically credited
applied to your credit card or original payment method, within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received a refund, check your bank account again first.
Then contact the credit card company, it may take some time before the refund is officially
posted.
Then contact your bank. It often takes a certain processing time before a refund is recorded.
If you have done all this and still have not received the refund, contact us at fgsistemishop@gmail.com
Sale items (if applicable)
Only full-price items can be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same
item, send us an email at fgsistemishop@gmail.com and send your item to: Via Augusto d'Andrea 4, Nettuno (RM) 00048
F & G SISTEMI S.R.L.
Gifts
If the item was marked as a gift when it was purchased and shipped directly to you, you will receive a
gift credit for the value of your return. Once the returned item is received, a gift card
will be sent to you.
If the item was not marked as a gift at the time of purchase or the donor had the order shipped to
themselves to give to you later, we will send a refund to the donor and they will discover
your return.
shipping
To return your product, you must ship your product to: Via Augusto d'Andrea 4 Nettuno (RM) 00048
You will be responsible for paying your shipping costs for the return of your item. shipping
costs are non-refundable. If you receive a refund, the return shipping cost will be deducted
from your refund.
Depending on where you live, the time it takes for the exchanged product to reach you
may vary.
If you are shipping an item worth more than €75, you should consider using a trackable shipping service or
purchasing shipping insurance. We do not guarantee that we will receive your returned item.
offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you
received it. It must also be in the original packaging.
Several types of merchandise are exempt from return. Perishable goods such as food,
flowers, newspapers or magazines cannot be returned. We also do not accept products that
are intimate or sanitary items, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Certain health and personal care items
To complete your return, we need a receipt or proof of purchase.
Please do not return the purchase to the manufacturer.
There are some situations in which only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video games, cassettes or vinyl records that have been
opened
- Any item that is not in its original condition, damaged or missing parts for reasons not attributable to our
error
- Any item returned more than 30 days after delivery
Refunds (if applicable)
Once we have received and inspected your return, we will send you an email to inform you that we have
received the returned item. We will also inform you of the approval or rejection of your
refund.
If approved, your refund will be processed and automatically credited
applied to your credit card or original payment method, within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received a refund, check your bank account again first.
Then contact the credit card company, it may take some time before the refund is officially
posted.
Then contact your bank. It often takes a certain processing time before a refund is recorded.
If you have done all this and still have not received the refund, contact us at fgsistemishop@gmail.com
Sale items (if applicable)
Only full-price items can be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same
item, send us an email at fgsistemishop@gmail.com and send your item to: Via Augusto d'Andrea 4, Nettuno (RM) 00048
F & G SISTEMI S.R.L.
Gifts
If the item was marked as a gift when it was purchased and shipped directly to you, you will receive a
gift credit for the value of your return. Once the returned item is received, a gift card
will be sent to you.
If the item was not marked as a gift at the time of purchase or the donor had the order shipped to
themselves to give to you later, we will send a refund to the donor and they will discover
your return.
shipping
To return your product, you must ship your product to: Via Augusto d'Andrea 4 Nettuno (RM) 00048
You will be responsible for paying your shipping costs for the return of your item. shipping
costs are non-refundable. If you receive a refund, the return shipping cost will be deducted
from your refund.
Depending on where you live, the time it takes for the exchanged product to reach you
may vary.
If you are shipping an item worth more than €75, you should consider using a trackable shipping service or
purchasing shipping insurance. We do not guarantee that we will receive your returned item.